Terms

Last updated: 26 September 2026

These terms apply when you use the My Meatway’s app or website to order food or collect loyalty points. By creating an account or placing an order, you agree to them.

Your account

You need an account to place orders and earn points. Keep your password private and make sure your phone number is correct, as we use it to confirm and deliver your orders. You can delete your account at any time from My profile.

Orders

Menu items, prices and availability are shown in the app and may change. The price confirmed when you place your order is the price you pay. We may cancel an order if an item is no longer available or if we cannot reach you, and we will let you know when that happens.

You can cancel an order in the app while it still shows as “placed”. Once the kitchen starts preparing it, please contact the branch.

Delivery and pickup

Delivery is available to the areas we serve, and a delivery fee is shown before you confirm. Delivery and preparation times are estimates. For pickup, collect your order from the branch you chose.

Payment

Payment is in cash, on delivery or when you collect your order. Please have the amount shown in the app ready.

Loyalty points and rewards

Eligible orders earn points, which you can exchange for rewards shown in the app. Points have no cash value, cannot be transferred, and may be adjusted if an order is cancelled or refunded. Rewards and the points they need may change. Points are removed when an account is deleted.

Using the app fairly

Please do not misuse the app, place false orders or try to access other people’s accounts. We may suspend accounts that do.

Changes and contact

We may update these terms; the date above shows the latest version. For any question, visit or call one of our branches listed on the Support page.