Privacy Policy

Last updated: 26 September 2026

This policy explains what information the My Meatway’s app and website collect, why, and the choices you have.

What we collect

• Account details: your name, phone number, and optionally your email address and date of birth.
• Order details: the items you order, delivery addresses you save, the branch and time you choose, and your order history.
• Loyalty: your points balance, the points you earn and the rewards you redeem.
• App usage: which screens you open and which buttons you tap, with the device type and app version. This is used to improve the app. If you are signed in, it is linked to your account.

How we use it

To prepare and deliver your orders, contact you about them, run the loyalty programme, keep your account secure, and understand how the app is used so we can improve it. We do not sell your information.

Who we share it with

Only with the people and services needed to run the app and your orders, such as our branches, delivery staff and our hosting provider.

How long we keep it

We keep your account information while your account is open. App usage data is kept for up to 12 months. Order records are kept for our accounts; when you delete your account, your name and contact details are removed from them.

Your choices

You can view and update your details in My profile, and delete your account at any time from My profile. Deleting your account removes your personal details, saved addresses, favourites and points, and signs you out on all devices.

Contact

For any question about your information, visit or call one of our branches listed on the Support page.